AITOPAI热报
Products

ElevenAgents 新增 SMS、Telegram 等多渠道支持

Official accountElevenLabs@elevenlabsio
Post· 2 sources
View the post
Why we picked it

ElevenLabs 让 ElevenAgents 能接短信、Telegram 甚至工单系统了，多平台部署更方便。

ElevenLabs 为其对话 AI 代理 ElevenAgents 扩展了部署渠道，新增对 SMS、Telegram、Intercom 和 Freshdesk 的支持。

Body

加上原有的电话、网页、Zendesk、Slack 和 WhatsApp，现在代理可在 9 个渠道统一响应。所有渠道管理整合进新版 channels dashboard，方便用户集中配置。

Original · ElevenLabs

ElevenAgents now works across more channels, so you can deploy your agent everywhere your customers are. Agents can respond over SMS and Telegram, and answer tickets on Intercom or Freshdesk. These join phone, web, Zendesk, Slack, and WhatsApp in a redesigned channels dashboard.📊 6 ⚡

Industry Coordinates & Source Verification

This report is categorized under AITOP's "Products" desk. Key entities and technical topics under continuous tracking include ElevenAgents, ElevenLabs, customer service AI, voice agents.

Source attribution: curated from ElevenLabs (@elevenlabsio). Cross-source corroboration: 2 independent sources have covered this development (including 向阳乔木), confirming industry-wide signal strength.

#ElevenAgents#ElevenLabs#customer service AI#voice agents

Keep reading

Recent stories with the same tag or section
ProductsBuildersSelected05:06
ElevenLabs Announces Fine-tuning, Interaction Engine and ElevenAI Assistant

The routing approach in the Interaction Engine — mixing cheap and frontier LLMs within one call — signals where voice agent economics are heading and gives enterprises a template for cutting token costs. Teams building customer-support or phone-based agents should evaluate the fine-tuning programme, since tailored speech models on proprietary data remain rare. The announcements also mark a direct rivalry with OpenAI's realtime voice stack and general work assistants like Granola or Wispr Flow.

#ElevenLabs#ElevenAgents#Text to Speech#fine-tuning
Official accountElevenLabs@elevenlabsioSource
ProductsBuildersSelected03:08
ElevenLabs adds Routines to ElevenAgents for follow-up tasks

Voice agents that can execute pre- and post-call steps shift the build burden from custom orchestration code to platform configuration, shortening deployment timelines for support and sales teams. Teams evaluating ElevenAgents against alternatives like Vapi or Retell should compare how each handles callbacks and SMS in native workflows. Operations leads in fintech and telecom with high call volumes stand to gain the most from automated follow-through.

#ElevenLabs#ElevenAgents#voice agents#agents
Official accountElevenLabs@elevenlabsioSource
ProductsBuildersMulti-source02:42
Chinese contentElevenLabs 在 Summit 预告 ElevenAI 工作助理，开放早鸟申请

ElevenLabs 这次把语音能力从客服搬到了办公桌前：任意应用里语音输入、自动会议笔记、通话实时提醒都有。做产品或运营的如果每天开会多，可以申请 early access 试试和 Otter 这类工具的差别。

#ElevenLabs#ElevenAI#ElevenAgents#voice interaction
Event
Official accountElevenLabs@elevenlabsioSource
ProductsBuilders02:12
Chinese contentElevenLabs 为 ElevenAgents 推出 Memory 记忆功能

ElevenLabs 给它的语音 Agent 平台加上了记忆功能，Agent 能记住你通话中随口说的细节，下次不用再重复一遍。做语音客服或语音助理的开发者可以关注，跟 Vapi、Retell 这些平台比，多了一个跨会话记忆的卖点。

#ElevenLabs#ElevenAgents#voice agents#agent memory
Official accountElevenLabs@elevenlabsioSource
ProductsBuildersMulti-source03:03
Chinese contentElevenLabs 发布 Scribe v3 与 Scribe v3 Live 语音识别模型

ElevenLabs 把语音识别更新成了 Scribe v3，还加了实时版本，直接内置进 ElevenAgents 智能体。做语音对话或转写应用的开发者可以试试 ElevenAPI 的调用方式，跟 Deepgram、AssemblyAI 比一下延迟和准确率再选。

#ElevenLabs#Scribe v3#speech recognition#ElevenAgents
Event
Official accountElevenLabs@elevenlabsioSource