Event ·Official first-hand

Shield 用 OpenAI 打造 Forge 智能体，帮 IT 技术员交接遗留门户系统工作

Shield 与 OpenAI 合作，用其 Forge 智能体处理遗留门户系统中的例行工作交接。Forge 智能体能够自动导航这些老旧系统的操作界面，代替技术员完成流程性任务。这套方案的核心分工是：机器负责在遗留系统中执行标准化操作，技术员则把精力留给需要人工判断的复杂问题。这类遗留门户往往缺少现代 API，自动化难度大，Forge 通过直接操控系统界面来绕开这一限制。对仍依赖老旧内部系统的 IT 团队来说，这种"智能体跑流程、人做决策"的模式提供了不重写系统也能提升效率的路径，与 UiPath 等传统 RPA 工具形成替代或互补。

Current read

如果你所在团队还在和一堆没有 API 的老门户系统打交道，这篇 OpenAI 客户案例值得看看。Shield 的 Forge 智能体能自动导航这些系统跑流程，技术员只处理需要判断的活。跟 UiPath 这类 RPA 比起来是用大模型直接操控界面，IT 运维团队可以参考。

11 sources23° AI heatLast updated 2026/11/13 08:00:00

Evidence

11 sources

Primary sourceOpenAI Blog

2026/11/13 08:00:00View source

Related source 1Gorden Sun

2026/11/11 08:29:28View source

Related source 2Ate-a-Pi

2026/11/11 14:06:33View source

Related source 3berryxia

2026/11/11 14:26:39View source

Related source 4ElevenLabs

2026/11/11 18:20:18View source

Related source 5Databricks

2026/11/11 21:30:09View source

Related source 6Aravind Srinivas

2026/11/11 21:42:21View source

Related source 7宝玉

2026/11/11 22:39:36View source

Related source 8AWS Machine Learning Blog

2026/11/11 23:35:47View source

Related source 9@koltregaskes

2026/11/12 09:26:00View source

Related source 10Alexandr Wang (Meta MSL)

2026/11/12 17:23:51View source

Conflict check

Dedup data only shows that these sources discuss the same event, not that they agree. There is no structured supporting or refuting evidence yet, so no conflict is inferred automatically.

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