Shield 用 OpenAI 打造 Forge 智能体，帮 IT 技术员交接遗留门户系统工作
Shield helps technicians hand off legacy portal work with OpenAI
如果你所在团队还在和一堆没有 API 的老门户系统打交道，这篇 OpenAI 客户案例值得看看。Shield 的 Forge 智能体能自动导航这些系统跑流程，技术员只处理需要判断的活。跟 UiPath 这类 RPA 比起来是用大模型直接操控界面，IT 运维团队可以参考。
Shield 与 OpenAI 合作，用其 Forge 智能体处理遗留门户系统中的例行工作交接。Forge 智能体能够自动导航这些老旧系统的操作界面，代替技术员完成流程性任务。
这套方案的核心分工是：机器负责在遗留系统中执行标准化操作，技术员则把精力留给需要人工判断的复杂问题。这类遗留门户往往缺少现代 API，自动化难度大，Forge 通过直接操控系统界面来绕开这一限制。
对仍依赖老旧内部系统的 IT 团队来说，这种"智能体跑流程、人做决策"的模式提供了不重写系统也能提升效率的路径，与 UiPath 等传统 RPA 工具形成替代或互补。
Shield helps technicians hand off legacy portal work with OpenAI
Shield uses OpenAI to help IT technicians hand off work in legacy portals. Its Forge agents navigate systems so technicians can focus on issues needing their judgment.
This report is categorized under AITOP's "Products" desk, focusing on US frontier AI labs and Silicon Valley technology leaders. Within our cross-regional analytical framework, it directly maps to AI developer toolchains, coding agents, and engineering workflows. Key entities and technical topics under continuous tracking include OpenAI, Forge, agents.
Primary source verification: published directly by OpenAI Blog with first-party authority.
