想用智能体处理复杂流程？Quick Automate 这个原生案例管理能自动跟踪状态、加人工审核，还会动态扩展，比你自己写代码省事多了。
AWS 在 Quick Automate 中新增原生案例管理功能，支持从创建到解决的完整案例生命周期。用户可创建和管理单/多个案例，自动跟踪更新状态、处理异常，并融入人工参与循环（HITL）步骤。该功能通过案例创建者-处理器模式实现动态扩展。文章通过企业流程实例演示了如何结构化案例管理，包括 HITL 和案例追踪。
Scaling agentic workflows with native case management in Amazon Quick Automate
In this post, we show you how to combine case management with agentic automation capabilities in Quick Automate. We introduce case management and explore the lifecycle of cases in an agentic workflow from case creation through processing to resolution. We cover how to create and manage single or multiple cases, automatically track and update status, handle exceptions, and incorporate Human-in-the-loop (HITL) steps within workflows. We also show the case creator-processor pattern that enables dynamic scaling. Finally, we walk through how to structure case management for enterprise processes, including HITL and case tracking, through a real-life use case.