菲律宾服务业视AI为双刃剑
How the service industry sees AI as a double-edged sword
精选理由
菲律宾服务业如何看待AI带来的机遇与挑战，以及如何应对转型需求。
菲律宾服务行业因AI兴起意识到需要转向高价值工作。该行业包括BPO、呼叫中心、会计、医疗、法律、银行和工程等领域。这些知识工作从低价值执行到高度专业化设计不等。AI促使服务业思考如何提升价值链位置。
原文 · Inquirer: Technology
How the service industry sees AI as a double-edged sword
The AI boom has awakened the Philippine service industry to the need to move toward higher-value work. But what will it take to get there? Service work, including BPO, is knowledge work. It spans call center agents, accountants, doctors, lawyers, bankers and engineers. Like manufacturing, it ranges from low-value execution to highly specialized design, engineering
