NTU 获 Gartner 2026 亚太创新奖，AVAIlable:IT 系统自动巡检 275 间教室
南洋理工大学用 AI 巡检 275 间教室，故障解决快了一半，高峰期满意度还能守住 90%，这个校园运维思路可以借鉴。
新加坡南洋理工大学（NTU）获评 2026 Gartner Eye on Innovation Awards 亚太区智慧校园 AI 生态类别 winner。其 AVAIlable:IT 系统每天监测 275 间教学场馆，在上课前发现技术故障。配合其他 AI 方案，故障解决时间缩短超过 50%，每位团队成员年均工单量减少 30%。在支持请求激增超过 200% 的学期高峰期，客户满意度仍保持在 90% 以上。
#NTUsg has been named the Asia Pacific winner in the AI Ecosystem for Smart Campus Support category at the 2026 @Gartner_inc Eye on Innovation Awards.
NTU's AI-powered AVAIlable:IT system monitors 275 teaching venues daily to detect technical faults before lessons begin and minimise disruptions to teaching and learning.
Together with other AI-driven solutions, these innovations have: - Cut incident resolution time by more than 50% - Reduced average annual ticket workload per team member by 30%, - Kept customer satisfaction above 90% during a seasonal surge of more than 200% in support requests.
The recognition reflects NTU's #NTU2030 vision of a future-ready smart campus, where AI supports more seamless teaching and learning.
#AIatNTUsg #NTUsgInnovation #SmartCampus
