Santiago 的观点直击 AI 时代软件设计的核心转变，做产品、CRM 或客户运营的团队值得一读，看完会重新思考工具的价值。
Santiago 指出，AI Agent 正在从根本上改变软件的使用方式：用户不再需要学习工具，只需告诉工具目标，工具会自动完成。他以 Spoki 为例，说明 AI 对话平台如何取代传统 CRM，将营销、销售和客户服务整合到一个连续流程中。这标志着传统工具将被逐一解构，用户与软件的交互方式将彻底转变。
Agents changed software forever. For everyone. Yo…
Agents changed software forever. For everyone.
You won't need to "learn a tool" anymore.
Instead, you'll tell tools what you want, and they will figure out how to do it.
This is a huge shift.
I'm currently working with Spoki, an AI agentic conversational platform.
After looking at this, you'll never think of a CRM the same way.
A traditional CRM manages contact data. Spoki manages the entire customer journey (marketing, sales, and customer care) in a single continuous flow across WhatsApp, SMS, and Voice AI.
AI will dismantle the old traditional tools one by one.
Think of it this way:
Instead of stitching together a bunch of tools to talk to your customers, you have a single conversation that runs the entire relationship.