Meta AI 语音智能体 Muse 开通代打电话功能，但商家常挂断
Meta's Muse now calls businesses for you, but many companies might just hang up on the AI
Meta 的 Muse 现在能给美国付费用户打电话订餐、找客服了，用户已超 1000 万，Google Gemini 和 Grok Bot 也有同样功能。但很多商家一听是 AI 就挂电话，落地阻力很真实。想了解语音智能体到底能不能商用的人可以看看。
Meta 的语音智能体 Muse 现已面向美国付费订阅用户开放代打电话功能，可以代替用户联系有线电视运营商、餐厅等商家。
Meta AI 负责人 Alexandr Wang 表示，该智能体的用户数已超过 1000 万。这类电话代理能力并非 Meta 独有，Google Gemini、Instinct 以及 xAI 的 Grok Bot 都提供类似的代打电话服务。
不过落地效果存在明显摩擦：许多商家在听出对方是 AI 后会直接挂断电话，这暴露出语音智能体在真实商用场景中的接受度问题。
Meta's Muse now calls businesses for you, but many companies might just hang up on the AI
Meta's AI agent Muse can now call businesses on behalf of paying US subscribers, handling everything from cable providers to restaurants. The agent already has over 10 million users, according to Meta's AI chief Alexandr Wang. Google Gemini, Instinct, and xAI's Grok Bot offer the same feature, but many businesses hang up as soon as they detect an AI on the line. The article Meta's Muse now calls businesses for you, but many companies might just hang up on the AI appeared first on The Decoder .
This report is categorized under AITOP's "Products" desk, focusing on US frontier AI labs and Silicon Valley technology leaders. Within our cross-regional analytical framework, it directly maps to AI developer toolchains, coding agents, and engineering workflows. Key entities and technical topics under continuous tracking include Meta, Muse, Google Gemini, Grok Bot.
Source attribution: curated from Decoder (@Maximilian Schreiner).
