Decagon 接入 Perplexity 搜索，客服能实时获取最新信息回答客户问题。
Decagon 为 Delta 航空、Ticketmaster 等大品牌提供客户支持服务。该公司与 Perplexity 合作，为智能体接入实时网络搜索功能。支持人员可在对话中搜索最新信息，并附上引用来源。客户问题常依赖每小时变化的信息，此功能解决了这一痛点。
Decagon is powering customer support for some of the biggest brands in the industry: Delta Airlines,...
Decagon is powering customer support for some of the biggest brands in the industry: Delta Airlines, Ticketmaster, Deutsche Telekom, American Airlines. A lot of support related questions require accurate online information and we’re happy to power that with Perplexity’s search. Decagon @DecagonAI We’re partnering with @Perplexity_AI to bring live web search to Decagon agents. Customer questions often depend on information that changes by the hour. Agents can now search the live web mid conversation, pull in current information, and respond with cited sources. 🔗 View Quoted Tweet 💬 10 🔄 5 ❤️ 93 👀 11663 📊 13 ⚡