Google Cloud 与 CoverGo 发布白皮书：当客户开始使用智能体，东南亚保险业如何应对
SEA’s insurers face a new question: what happens when customers have agents?
Google Cloud 和 CoverGo 写给东南亚保险公司的白皮书，讲客户手里有了 AI 智能体之后，投保和理赔流程会怎么被改写。做保险科技或企业 AI 落地的可以看看。
Google Cloud 与 CoverGo 联合发布一份面向东南亚保险业的白皮书。白皮书指出，过去一年保险公司把生成式 AI 用在邮件摘要、理赔表单信息提取、客服话术起草等后台环节。作者认为更大的变化在于客户一侧：当投保人自己持有智能体来比价、投保、理赔时，保险公司的销售和服务流程需要重新设计。文章以东南亚市场为讨论对象，梳理了保险机构面对客户侧智能体的准备方向。
SEA’s insurers face a new question: what happens when customers have agents?
Insurance has spent the past year experimenting with generative AI in the most obvious corners of the enterprise: summarising emails, extracting details from claims forms, drafting responses for call-centre agents, and speeding up document-heavy back-office work. Those are useful gains. But a new whitepaper by Google Cloud and CoverGo argues that they may also be […] The post SEA’s insurers face a new question: what happens when customers have agents? appeared first on e27 .
