东南亚小企业别急着上聊天机器人，聊天之后的工作自动化才是重点
Your SME doesn’t need a chatbot. It needs the work after the chat done
作者在印尼和新加坡给餐饮、地产小企业做 AI 系统的实战心得，核心观点很实在：别只做聊天机器人，把 WhatsApp 聊天后的订单、发票处理自动化才有用。
作者在印度尼西亚和新加坡为餐饮、专业服务和地产行业搭建 AI 系统后总结经验：多数东南亚小企业的订单、供应商发票、员工收据照片都已经在 WhatsApp 上流转。他指出老板们听到 AI 的第一反应往往是做一个回答客户的聊天机器人，但真正的价值在聊天结束后的后续工作。文章讨论的是如何把聊天之后的流程自动化，而不是对话本身。
Your SME doesn’t need a chatbot. It needs the work after the chat done
Most small businesses in Southeast Asia already run on WhatsApp. Orders arrive there, suppliers send invoices there, staff send photos of receipts there. So when owners hear “AI”, the first idea is usually a chatbot that answers customers faster. After building AI systems for food, professional services and property businesses in Indonesia and Singapore, I […] The post Your SME doesn’t need a chatbot. It needs the work after the chat done appeared first on e27 .
