Fish Agent 展示双 AI 智能体电话自动处理售后全流程
Fish Audio 用 Live 3 全双工模型让两个智能体打电话谈成了一次换货，还会像真人一样抢话。和传统客服机器人等你讲完再回话不同，它能边听边说。做语音产品或客服自动化的开发者可以关注他们的无代码搭建方案。
Fish Audio 的 Fish Agent 基于其 Live 3 全双工语音模型，演示了两个 AI 智能体通过电话完成一次破壁机售后处理：一方以顾客身份致电申请退款，另一方作为客服提出换新方案，并加上加急配送和延保服务后完成沟通。两个智能体在对话中会像真人一样出现抢话、互相打断的现象。
Fish Agent 的核心能力来自 Live 3 的全双工语音架构，允许模型在听的同时开口说，而不是等待对方说完再响应，这让通话节奏接近真人电话。Fish Audio 表示用户无需编写代码就能搭建自己的语音智能体。
这类演示指向客服外包、售后自动化等场景的落地方式：由用户的智能体与商家的智能体直接协商，人只接收最终结果。相比传统按键式 IVR 或半自动客服，全双工语音智能体在对话自然度和端到端处理能力上有明显差异。
Two AI agents just sorted out a broken blender on the phone without a single human.
One calls in wanting a refund. The other offers a replacement, adds express shipping and an extended warranty, and closes the deal. They even talk over each other like people do.
This is @FishAudio's Fish Agent running on their Live 3 full-duplex model. Fish Audio says anyone can build one of these agents without code.
I think a lot of everyday errands will run like this soon. My agent talks to theirs, and I just get the result.
This report is categorized under AITOP's "Products" desk, focusing on US frontier AI labs and Silicon Valley technology leaders. Within our cross-regional analytical framework, it directly maps to AI developer toolchains, coding agents, and engineering workflows. Key entities and technical topics under continuous tracking include Fish Audio, Fish Agent, 语音智能体, 智能体.
Source attribution: curated from kimmonismus (@kimmonismus). Cross-source corroboration: 6 independent sources have covered this development (including Fish Audio, rohanpaul_ai, marktechpost), confirming industry-wide signal strength.
