技巧精选

用Amazon Nova 2 Sonic构建医疗预约语音助手

Build a healthcare appointment agent with Amazon Nova 2 Sonic

精选理由

想自己搭一个能打语音电话的预约助手?AWS用Nova 2 Sonic和Bedrock AgentCore给你写好了样板,带测试界面。

AI 摘要

这篇教程展示了如何利用Amazon Nova 2 Sonic和Amazon Bedrock AgentCore构建一个语音预约提醒助手。该助手能够通过语音验证患者身份,处理确认、取消或改约操作,并收集就诊前健康信息。当需要时,助手会将问题升级给人工客服。教程包含一个浏览器界面用于测试,若要连接真实电话线路,需集成Amazon Connect等电话服务。

图片来源 · AWS Machine Learning Blog
原文 · AWS Machine Learning Blog

Build a healthcare appointment agent with Amazon Nova 2 Sonic

In this post, you will learn how to build a voice agent that handles appointment reminder conversations using Amazon Nova 2 Sonic and Amazon Bedrock AgentCore. The agent authenticates patients by voice, manages appointments (confirm, cancel, or reschedule), collects pre-visit health information, and escalates to human staff when needed. You handle routine calls at scale, which can help reduce no-show rates. This sample focuses on the agentic side of the problem: voice conversation and tool orchestration. A browser-based interface is included for testing. To connect the agent to actual phone lines for outbound dialing, you would integrate a telephony service such as Amazon Connect Customer.