Kavak 让修车师傅六周就做出能上线的 AI 代理，95% 交易自动化，销售转化翻倍，车贷三分钟批下来，这做法挺有意思。
Kavak 的“Jedi Academy”培训项目让汽车修理工等非技术员工在六周内将 AI 代理部署到生产环境。目前该公司约 95% 的交互和交易由 AI 端到端完成，NPS 提升三倍，销售转化翻倍，保修成本下降 26%。车贷审批缩短至三分钟内，AI 代理的销售转化率是此前的 2.1 倍。CPO Alejandro Maza 表示，他们删除了两年的工作架构重新开始。
Auto mechanics at Kavak ship production AI agents six weeks after entering the company's bootcamp. C...
Auto mechanics at Kavak ship production AI agents six weeks after entering the company's bootcamp. CPO & AI Officer Alejandro Maza on their "Jedi Academy": "The truth is that everyone's job will change. What we were doing a couple of years ago will probably be performed better by an AI agent." "We train everyone, and after six weeks they launch AI agents to production. It's mechanics and finance guys and engineers. Everyone can do it." " Maybe this person won't become an AI engineer. Some of them have, but they know how to collaborate with this new technology." "You have the choice to train and get the skills to perform in this new reality, or maybe leave Kavak if this is not for you. This is the way we're going." @alehandromz @GEVS94 Your browser does not support the video tag. 🔗 View on Twitter a16z @a16z AI agents at Kavak sell the cars, underwrite the loans, coach the mechanics, and in one Mexican city, run the entire operation. The Latin American used-car marketplace bet on agents three years ago. Today ~95% of interactions and transactions run end-to-end on AI: NPS tripled, sales conversion doubled, warranties down 26%, car loans approved in less than three minutes. CPO & AI Officer Alejandro Maza joins a16z's Angela Strange and Gabriel Vasquez on how they pulled it off, why adoption without redesign fails, and why they deleted two years of working architecture to start over. 00:00 Intro 01:03 ML before transformers 02:23 Kavak's agent-per-customer architecture 04:59 Three bets: redesign the company, build superhuman agents, change the metrics 10:49 Agents with 2.1x conversion 14:23 Car loans approved in minutes 16:13 1.5x profits in a real city in six weeks 20:13 "Jedi Academy": training mechanics to ship agents 28:44 Destroying two years of work 32:52 Ford's factory: why adoption isn't enough 34:45 Advice for founders @alehandromz @astrange @GEVS94 Your browser does not support the video tag. 🔗 View on Twitter 🔗 View Quoted Tweet 💬 3 🔄 3 ❤️ 14 👀 3029 📊 4 ⚡