a16z访谈Kavak AI主管：每天20万智能体扛下96%交互，还聊了为何删掉两年架构重来。
墨西哥二手车平台Kavak三年前押注AI智能体，现在每天有20万个Agent参与业务流程。Alejandro Maza透露，96%的交互和95%的交易已由智能体端到端完成，没有人类介入。结果是NPS提升3倍、销售转化翻倍、保修成本下降26%，车贷审批缩短到3分钟以内。Maza认为，评测质量决定了这家公司敢跑多快，他们投入在评测上的工程师时间、token和金钱与构建智能体本身相当。
"I like to move extremely fast, but in order to move fast, you need to have brakes." Up to 200,000 ...
"I like to move extremely fast, but in order to move fast, you need to have brakes." Up to 200,000 AI agents wake up at Kavak every day. CPO & AI Officer Alejandro Maza says eval quality is what sets the ceiling on speed at that scale: "So to give you a sense of the scale, 96% of all interactions are handled by agents. No humans there. 95% of all transactions are completely handled by agents." "AI is super powerful, and I've seen many companies get this wrong because they try to go slow because they don't have the right brakes. So I thought about it the other way around: how fast can we go? Well, it depends on the quality of our evals." "A good rule of thumb here is we spend about the same amount of engineer time, tokens, and money on building the evals as building the agents." @alehandromz Your browser does not support the video tag. 🔗 View on Twitter a16z @a16z AI agents at Kavak sell the cars, underwrite the loans, coach the mechanics, and in one Mexican city, run the entire operation. The Latin American used-car marketplace bet on agents three years ago. Today ~95% of interactions and transactions run end-to-end on AI: NPS tripled, sales conversion doubled, warranties down 26%, car loans approved in less than three minutes. CPO & AI Officer Alejandro Maza joins a16z's Angela Strange and Gabriel Vasquez on how they pulled it off, why adoption without redesign fails, and why they deleted two years of working architecture to start over. 00:00 Intro 01:03 ML before transformers 02:23 Kavak's agent-per-customer architecture 04:59 Three bets: redesign the company, build superhuman agents, change the metrics 10:49 Agents with 2.1x conversion 14:23 Car loans approved in minutes 16:13 1.5x profits in a real city in six weeks 20:13 "Jedi Academy": training mechanics to ship agents 28:44 Destroying two years of work 32:52 Ford's factory: why adoption isn't enough 34:45 Advice for founders @alehandromz @astrange @GEVS94 Your browser does not support the video tag. 🔗 View on Twitter 🔗 View Quoted Tweet 💬 3 🔄 2 ❤️ 21 👀 6403 📊 4 ⚡