Kavak每天唤醒20万AI智能体处理96%交互，CPO谈评测质量是速度上限
a16z访谈Kavak AI主管：每天20万智能体扛下96%交互，还聊了为何删掉两年架构重来。
墨西哥二手车平台Kavak三年前押注AI智能体，现在每天有20万个Agent参与业务流程。Alejandro Maza透露，96%的交互和95%的交易已由智能体端到端完成，没有人类介入。
结果是NPS提升3倍、销售转化翻倍、保修成本下降26%，车贷审批缩短到3分钟以内。Maza认为，评测质量决定了这家公司敢跑多快，他们投入在评测上的工程师时间、token和金钱与构建智能体本身相当。
"I like to move extremely fast, but in order to move fast, you need to have brakes." Up to 200,000 AI agents wake up at Kavak every day. CPO & AI Officer Alejandro Maza says eval quality is what sets the ceiling on speed at that scale: "So to give you a sense of the scale, 96% of all interactions are handled by agents. No humans there. 95% of all transactions are completely handled by agents." "AI is super powerful, and I've seen many companies get this wrong because they try to go slow because they don't have the right brakes. So I thought about it the other way around: how fast can we go? Well, it depends on the quality of our evals." "A good rule of thumb here is we spend about the same amount of engineer time, tokens, and money on building the evals as building the agents." @alehandromz
This report is categorized under AITOP's "Industry" desk. Key entities and technical topics under continuous tracking include Kavak, agents, a16z.
Source attribution: curated from a16z (@a16z).
