Genesys CEO explains personal AI's role in future brand engagement
What personal AI means for the future of brand engagement
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Tony Bates from Genesys talks about how personal AI can fix broken systems and build trust with customers.
Genesys CEO Tony Bates discusses how disconnected systems harm customer trust. He proposes solutions like memory, personalization, and human-AI collaboration to improve engagement. These methods aim to fix the current state of broken systems.
原文 · Tech in Asia
What personal AI means for the future of brand engagement
Genesys CEO Tony Bates explains why disconnected systems break customer trust, and how memory, personalization, and human-AI teamwork fix it.
