Genesys 调查：64% 菲律宾消费者接受 AI 客服但要求透明披露
Pinoys embracing AI in customer service — study
Why we picked it
Genesys 在菲律宾做了个客服调查，64% 的人不排斥 AI 客服，但前提是你得先告诉他对方是机器人，做客服的可以看看。
Genesys 发布 2026 State of Customer Experience 报告，覆盖菲律宾消费者对 AI 客服的态度。调查显示 64% 的菲律宾受访者能接受 AI 参与客户服务。同时受访者普遍希望在对话开始时被告知对方是 AI 还是人工。报告指出透明度是菲律宾市场接受 AI 客服的关键条件。
Original · Inquirer: Business
Pinoys embracing AI in customer service — study
MANILA, Philippines — Filipino consumers are warming up to artificial intelligence (AI) in customer service. However, they still want to know when they are dealing with technology rather than a human, according to a new study by technology firm Genesys. The company’s 2026 State of Customer Experience report found that 64 percent of Filipino respondents felt
