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ElevenLabs 估值达 220 亿美元，CEO 谈 AI 语音客服是否该自报身份

Twenty minutes with the CEO of ElevenLabs, now reportedly valued at $22 billion

techcrunch@Connie Loizos
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ElevenLabs 估值 220 亿美元了，CEO 聊 AI 客服该不该告诉你'我是机器人'，观点挺有意思。

ElevenLabs 的 AI 语音技术被大量企业用于客服电话。CEO Mati Staniszewski 在采访中表示，企业应该主动告知来电者对方是机器，至少在这种做法成为行业默认标准之前。

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该公司据报估值已达 220 亿美元。

Original · techcrunch

Twenty minutes with the CEO of ElevenLabs, now reportedly valued at $22 billion

ElevenLabs powers the AI voice on the other end of a lot of customer service calls, and its CEO told me this week that businesses should probably tell you that — at least until getting a machine is what everyone expects anyway.

Industry Coordinates & Source Verification

This report is categorized under AITOP's "Industry" desk, focusing on US frontier AI labs and Silicon Valley technology leaders. Key entities and technical topics under continuous tracking include ElevenLabs, AI语音, 客服.

Source attribution: curated from techcrunch (@Connie Loizos).

#ElevenLabs#AI语音#客服

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