Bret Taylor 的预测直击消费者痛点——没人愿意在电话里等待，做客服或餐饮生意的团队值得关注这个趋势，提前布局 AI 电话代理可能成为竞争优势。
Sierra 联合创始人 Bret Taylor 预测，未来 3-4 年内，消费者会更倾向于选择使用 AI 电话代理的企业，而非依赖传统呼叫中心的企业。他以餐厅预订为例，指出如果餐厅没有 OpenTable 或 Resy，他会直接选择别家。Taylor 认为，人们将要求 AI 服务以避免等待，尽管目前尚未完全实现，但他乐观地认为 3-4 年内这将成为常态。他批评了过去 10-15 年糟糕的机器人体验，并强调现在的 AI 代理已具备对话、多语言和系统访问能力，如同从马车升级到飞行汽车。
源：https://t.co/2E0fz9xCY0
源： x.com/tbpn/status/20… TBPN @tbpn Sierra Co-Founder @btaylor predicts that within 3-4 years consumers will prefer businesses with AI phone agents over those that rely on traditional call centers. "If I have to call a restaurant to make a reservation, I'm going to a different place. If you don't have OpenTable or Resy, I'm out." "I think we're going to get to the point where people demand an AI because they're not going to want to wait on hold. We're not 100% there and we're just paying down the debt of bad tech that we've had for the past 10 years. But I'm hopeful that in three or four years, this will be the norm." "The problem was we had 10 to 15 years of bots that were really bad. If you were talking to an AI more than three years ago, it sucked. Now you can talk to an AI, and it's conversational, it's multilingual, it has access to systems. The AI agents of today are like the horse and carriage versus a flying car." Your browser does not support the video tag. 🔗 View on Twitter 🔗 View Quoted Tweet 💬 0 🔄 0 ❤️ 0 👀 560 ⚡